Saison Technology Co. (Headquarters: Minato-ku, Tokyo; President and CEO: Makoto Hayama; hereafter “Saison Technology” (formerly Saison Information Systems Co., Ltd.)), is pleased to announce that both the HULFT and DataSpider teams of the HULFT Technical Support Center have been awarded a double three-star rating by HDI, the world's largest support and services industry membership organization. This is the third consecutive year that the HULFT team has received this award and the first time for the DataSpider team. We remain committed to providing support to ensure the safe and reliable use of our products over the long term and to contribute to our customers' business success.

Evaluation of the HULFT Team:

• Receives customer inquiries and assists in a courteous and cooperative manner.
• Communicates explanations that are both caring and understandable to the customer, working together to address issues.
• Utilizes their wealth of knowledge and experience to guide customers to problem resolution with specific information and proactive guidance.

Evaluation of the DataSpider Team:

• All personnel are courteous and sincere in dealing with customers and providing support for resolution.
• Responds to situations and perceptions together, leading to smooth communication and accurate solutions.
• Speaks words of concern to customers experiencing inconvenience and works with them to move forward, gaining their trust.

In general, support work requires prompt and accurate responses to customer inquiries. Beyond this requirement, the Saison Technology HULFT Technical Support Center aims to contribute to customer business by ensuring the safe and secure use of our products over the long term.

Furthermore, in recent years, the environment in which customers use Saison Technology products has gradually shifted from the IT department to the business department. Inquiries are no longer necessarily coming from IT experts. To contribute to the success of our customers' businesses, each person in charge understands the customer's problems and proposes not only technical solutions but also tailored solutions to the usage scenarios of the required services. We continually improve our service offerings by analyzing and reviewing the results of customer surveys, which evaluate these efforts.

Our participation in the HDI Rating Benchmark, a third-party organization, aims to provide a fairer assessment of quality in support and to improve quality based on its evaluation indicators.

For more information on the Quality Ratings (Center Evaluation) for FY2024, please visit HDI Quality Ratings.

* About HDI Rating Benchmarks
In accordance with the evaluation criteria established based on HDI's international standards, the rating is evaluated from the customer's perspective by the auditor and rated on a 4-point scale from “3-star” to “no star”.

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