Moving Data, Not Just Consignments
By its very nature the distribution and logistics sector involves high volumes, rapid turnarounds and absolute accuracy. The data required to underpin service delivery is no different.
Timely, accurate data that moves smoothly through the chain from customer to hub, depot to vehicle and finally to delivery is paramount to getting the job done. It is also vital in creating a positive customer experience. Systems which negatively impact any one of these elements can result in lost consignments, slow or failed delivery, poor customer retention and increased costs.
No Time for Manual Data Entry
In a fast-paced 24/7 environment, there is little or no time for rekeying or reformatting data. Systems, software and mobile apps, regardless of their age or operating platform must speak to one another. Clients, consignments, assets and people cannot be treated as data silos. With different aspects of the distribution and logistics technology landscape moving at different speeds, it is easy to end up with legacy back end systems and modern front-end tech – just on the customer facing side alone. When taken into the broader business infrastructure there are numerous other systems which may need to communicate with one another, such as:
- Asset management
- People management
- Customer Relationship Management (CRM)
- Route planning
- Vehicle Tracking
And that is just inside your organisation. In order to win contracts and compete in the market, your IT infrastructure needs to sit within a chain – able to send and receive data to clients, subcontractors, vehicle management companies and suppliers – seamlessly and fast.