Troubleshooting Manager installation
This section explains how to react when the Manager installation failed. Refer to the messages that are written in the installation log file.
(1) In Windows
If the installer failed to start
If the installer failed to start, see the following table:
| Supposed cause | Confirmation point | Confirmation method | Action |
|---|---|---|---|
| Installation destination is not a supported OS. | Is the installation destination OS supported? | Confirm the "View Basic information about your computer" from "System" on the control panel of Windows. | Change the installation destination OS. |
| The others | Other than above | - | Contact our support department. |
If the installation failed
If the installation finished unsuccessfully, confirm the installation log file named "install_log" that is output in a working folder for installation. Also on the screen, an absolute path for the installation log file is displayed.
Output messages in the Install Logs and actions
| Message | Error content | Supposed cause | Action |
|---|---|---|---|
|
Combination of the Serial No. and the Product Key is wrong. Preparation before installing HULFT failed. |
The serial number or the product key is incorrect. |
• The name of the host on the environment to which Manager is installed and the host name that was used when the key was generated is different. • The version of the product that is to be installed and the version that was used when the key was generated is different. • The OS type of the module that is to be installed and the OS type that was used when the key was generated is different. • Type miss of key • Copy and paste failure |
Confirm that the entered product key is the same as the key that was issued by using our website. If the key is correct, reissue the product key by using the result of the "hostname" command that is executed on the installation destination environment and the version that is displayed on the installation screen. |
|
Combination of the Term license key is wrong. Preparation before installing HULFT failed. |
The term license key is incorrect. |
• The term license key was not input • Type miss of key • Copy and paste failure |
Confirm that the entered term license key is the same as the key that was issued by using our website. |
| Startup of the service cannot be performed. ["SERVICENAME"] | The start of the service failed. | The start port is occupied. |
Check whether the following number port is used by the other application, and if the port is used, stop the application that is using the same number port. • 30000 (for HULFT) • 8765 (for Manager) • 5432 (for PostgreSQL) For details of the command to check the occupation, see Example command for confirmation below. |
| The others | Other than above | Other than above |
Contact our support department with the installation log file. |
Example command for confirmation
Execute the following command to confirm if any applications that are using the same number port have been started. The following example shows that the ports are occupied. When the ports are not occupied, the command returns nothing.
|
(2) In Linux
If the installer failed to start
If the installer failed to start, see the following table:
| Supposed cause | Confirmation point | Confirmation method | Action |
|---|---|---|---|
| Installation destination is not a supported OS. | Is the installation destination OS supported? |
Execute the following command. • Red Hat Enterprise Linux 7: cat /proc/version • Amazon Linux: cat /etc/system-release |
Change the installation destination OS. |
| The others | Other than above | - | Contact our support department. |
If the installation finished unsuccessfully, confirm the log named "iotmgr_install.log" that is output in a working directory for installation.
Output messages in the Install Logs and actions
| Message | Error content | Supposed cause | Action |
|---|---|---|---|
|
Combination of the Serial No. and the Product Key is wrong. Silent install error. Installation of HULFT failed. |
The serial number or the product key is incorrect. |
• The name of the host on the environment to which Manager is installed and the host name that was used when the key was generated is different. • The version of the product that is to be installed and the version that was used when the key was generated is different. • The OS type of the module that is to be installed and the OS type that was used when the key was generated is different. • Type miss of key • Copy and paste failure |
Confirm that the entered product key is the same as the key that was issued by using our website. If the key is correct, reissue the product key by using the result of the "hostname" command that is executed on the installation destination environment and the version that is displayed on the installation screen. |
|
Combination of the Term license key is wrong. Silent install error. Installation of HULFT failed. |
The term license key is incorrect. |
• The term license key was not input • Type miss of key • Copy and paste failure |
Confirm that the entered term license key is the same as the key that was issued by using our website. |
| Failed to start service. return=[RETURNCODE],service=[SERVICENAME] | The start of the service failed. | The start port is occupied. |
Check whether the following number port is used by the other application, and if the port is used, stop the application that is using the same number port. • 30000 (for HULFT) • 8765 (for Manager) • 5432 (for PostgreSQL) For details of the command to check the occupation, see Example command for confirmation below. |
| Install Manager by a superuser (root). | A user who performs installation does not have administrative privileges. | A general user executes the installation. | A user who has administrative privileges performs the installation. |
| The others | Other than above | Other than above | Contact our support department with the installation log file. |
Example command for confirmation
Execute the following command to confirm if any applications that are using the same number port have been started. The following example shows that the ports are occupied. When the ports are not occupied, the command returns nothing.
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