Make an inquiry to the support center

(1) Go to the support page

1. Select > Support Center on the upper-right of the screen for HULFT Square.

   The support page is displayed.

2. On the support page, check for the information you need.

   Before making an inquiry, you can refer to the articles provided on this page. You can find the information you need by selecting tabs or searching by keywords.

For tips, refer to Tips on how to search the FAQ, how to specify keywords, etc..

(2) Refer to the FAQs

1. Select Technical FAQs or General FAQs.

   There are the following two kinds of FAQs:

   • Technical FAQs

     FAQs related to how to use the HULFT Square service, HULFT Integrate, and HULFT Transfer

   • General FAQs

     FAQs related to supported browsers, service manuals, version updates, and contracts

2. Check for an answer for your question.

(3) Raise a ticket if you can't find the answer you need in the FAQs

1. Select Contact us.

2. On the Contact us page, fill in the fields and then select Submit.

For details, refer to How to contact HULFT Square Technical Support Center.

(4) Receive an answer

1. In the upper-right corner, select your account name, and select My activities.

2. On the My requests page, select the inquiry you want to check.

3. If you have further inquiries, select Add to conversation at the bottom of the page, and enter the additional inquiry.

4. Select Submit.

For details, refer to How to check the response to your inquiry and continue asking questions.

(5) Close the ticket

1. When you get the answer, close the ticket.