When an SFTP service can't be connected

Some SFTP clients may be unable to make the connection due to an inconsistency in the SSH server certificates.

If a client can't make the connection, you may be able to connect it by deleting a server certificate kept on the client. For example, delete the ".ssh/known_host" file.

For specific instructions, please contact the support desk of your SFTP client.

Example: Windows

The file location is as follows:

%USERPROFILE%\.ssh\known_host