| Cause | Solution |
|---|---|
| An undefined error has occurred. | Check the error message or the help page of the applied operation. |
| Cause | Solution |
|---|---|
| Cannot connect to the host of [Host name] or [HTTP proxy host] of the global resource. | Check the settings of the global resource. |
| Cause | Solution |
|---|---|
| Either the format of [Private key] specified in the global resource or the entered [Private key passphrase] is invalid. | Check whether the [Private key] file of valid format is specified and [Private key passphrase] is valid. |
| Cause | Solution |
|---|---|
| Either the format of [Client certificate] specified in the global resource or the entered [Certificate passphrase] is invalid. | Check whether the [Client certificate] file with valid format (PEM format) is specified and [Certificate passphrase] is valid. |
| Cause | Solution |
|---|---|
| The client certificate specified in the global resource has expired. | Specify a client certificate that is still valid. |
| Cause | Solution |
|---|---|
| This error might occur when [FTP over SSL/TLS] connection is specified in the global resource, and [Do not check server certificate] is [Not checked].
The cause is that authenticity of the server certificate could not be verified, because the server certificate registered in Java does not match with the one to perform SSL/TLS connection. |
Check whether the server certificate to perform SSL/TLS connection is registered in Java. When registered, check whether the destination server is same as the one registered in Java and the server certificate of destination is not expired. |
| Cause | Solution |
|---|---|
| Occurs when failed to connect with FTP over SSL/TLS. | Check whether the server connection information such as [SSL/TLS connection type] is configured correctly in the global resource. |
| Cause | Solution |
|---|---|
| This is an exception raised when FTP server returns some error. | Check the contents of the message. |
| Cause | Solution |
|---|---|
| This is an exception raised when unable to connect to FTP server. | Check whether the port number is correct and the FTP server is running. |
| Cause | Solution |
|---|---|
| Failed to parse the remote file list. | Check the settings of [Encoding] selected in [Destination] and the settings of FTP server. |
| Cause | Solution |
|---|---|
| The path on FTP server does not start with “/”. | Enter the absolute path starting with “/” for path of FTP server. |