HULFT Technical Support & FAQ

Notification Regarding the Close Function Added to the My Page on HULFT Technical Support & FAQ

June 30th, 2017

Dear Valued Customers

SAISON INFORMATION SYSTEMS CO., LTD. HULFT Division
Notification Regarding the Close Function Added to the My Page on HULFT Technical Support & FAQ
Thank you for your continued use of HULFT Technical Support & FAQ. We would like to let you know that we have added the [Close Case] button on the My Page's inquiry page. If you click on this button, you (questioner side) can now close (end support) the current browsing inquiry. We will continue to improve the website in order to make it easier to browse and utilize so we appreciate your continued support. ■ Details regarding the [Close this inquiry] button on the Inquiry page By doing the following, you can change the inquiry status to close (end support).
  • 1.
    Open an inquiry that you would like to close from "Inquiry History" on your My Page.
  • 2.
    Click on the [Close this inquiry] button that is displayed on "Inquiry Detail"
  • 3.
    A dialog to close the case will display after clicking the 2. button so if you wish to continue, click on [OK]; if you wish to cancel, click on the [Cancel] button.
  • *1:
    My Page is available for those who logged in with a serial no. which has support contract with us.
  • *2:
    If the status is already as [Close], the button will not appear.
  • *3:
    Even if the case is as the [Close] status, you can still additionally inquire if you enter your question at the add question section on "Inquiry Detail" and click on the "Additional inquiry" button.
  • *4:
    If you wish to hide the inquiry history itself, please contact HULFT Technical Support.
  • *5:
    For details regarding how to use the My Page,
    please refer to the following URL:
    https://www.hulft.com/application/files/3914/9870/6229/Inquiry-input-manual-v8-en.pdf